Collection and use of personal information
The type of personal information that we collect and hold depends on the type of dealings that you have with us. To process a contact request, booking or enquiry from you, we may need to know all or some of the following: your first and last name, address, telephone number, e-mail address, your current location, and, in the case of a booking or member listing – a method of payment.
We collect your information in order to provide essential communications and support through the enquiry and booking process, prior to and during your stay, and to answer enquiries. Your information is also used for direct, digital and remarketing purposes to provide timely and targeted offers and information to current and potential clients.
We also collect information from third parties, such as credit information which we use to prevent and detect fraud, information from your mobile provider if you are accessing the website over a mobile device or information from a third party such as a social media or travel opinions site.
We will collect personal information by lawful and fair means as required by the Privacy Act. We will also collect personal information directly from you where this is reasonable and practicable.
We collect IP addresses, mobile device identifier details, your location, navigation and click-stream data, the time of accessing the website, homes you viewed, what you searched for, the duration of your visit, and other details of your activity on the website.
You may delete and block all cookies from this site, but parts of the site will not work effectively.
We gather and share information concerning the usage of the website by you with one or more third-party tracking companies for reporting statistics.
Web beacons may be used to track the traffic patterns of users from one page to another to maximise web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognize you when you visit the website and to help determine how you found the website.
Where we have your express or implied consent, or where we are otherwise permitted by law, we may contact you with information about our products and the services on the website. You can opt out of receiving these communications at any time, by contacting us or in the case of email, immediately unsubscribing via the link provided.
We may disclose your personal information, where we are permitted to do so by applicable law, to ensure we are legally-compliant with a request by a law enforcement or governmental authority, or about actual or proposed litigation, or to enforce our policies, protect our property, people and other rights or interests.
We may disclose your personal information to external marketing or research agencies, or to business advisors contracted by us to market to current or potential clients. In this instance, we will take reasonable steps to ensure the external agencies or business partners are bound to abide by the Australian Privacy Principles when handling your personal information.
If you post comments or communicate publicly with other users via our website or social media channels, any information about yourself that you include in this communication may be stored on the website or channel and accessed by other users.
We strive to ensure the security, privacy and integrity of personal information submitted via our websites or via our team. We undertake all reasonable steps to protect the personal information transmitted or supplied to us. However, we are unable to be held responsible for any unauthorised access to your personal data online, as unfortunately no data transmission over the Internet can be guaranteed to be totally secure.
5. Access to and correction of personal information
You have a right to request access to, or correction, or use of your personal information held by us at any time. If you wish to access, correct or update any personal information we may hold about you, please contact us using the contact information on our site (email and/or phone). We may refuse access where the Act allows us to do so.
Links provided to other websites are provided for your convenience. These linked websites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of that website and its privacy statement.